I'll Shoe You!!!

My wife and I are frequent shoppers at Kohl's and we've been shopping there for years. We have one near us and it's about 5 miles away. One time, we went to a different Kohl's store about 10 miles farther to buy running shoes for her. She plans to use it to walk around the neighborhood during the summer.

She said that she doesn't need an expensive one so she asked me look for a cheap running shoes. I was able to find an Asics running shoes on sale for $29.99 and called her to ask her to try it out. Then before she can go near me, she found a much cheaper one for $15.99 also an Asics brand.

She tried looking for her size but there were only a few boxes. An associate saw us looking at the boxes and he asked for the shoe size that we're looking for. He had the size and gave it to my wife. My wife tried it out and said, "This is ok, I'll get this one!"

We continued to look around the store and probably stayed for another 30 minutes. We decided to pay for our items and waited in line at the cashier. When it was our turn, the shoe was scanned and we we're surprised that the price is coming up higher (maybe around $64.99). We told the lady cashier that the price we saw is only $15.99 and she called for a shoes associate to look it up.

The shoes associate was taking a while so I went to the shoes area and took this photo of the price thinking that I'll just show it to the cashier.

I saw the shoes associate before I was able to head back to the cashier and he said that there was a mistake on the price and we're ok.

Back at the cashier, the shoes associate told the lady cashier that it was $15.99 and that they made a mistake. So she scanned it again twice and my wife and I didn't know what she was doing. I asked her if she removed the original one that she scanned earlier. She raised her voice at me and said "I scanned it so I can remove it!". She even said it twice with her raised voice.

I don't know what pissed her off but it was basically their fault that they made a price mistake. The lady did NOT even apologize that they made a mistake. She should have said "we're sorry me made a mistake but we'll honor the price." Nope, she didn't say that but instead she gave us that look that we tricked her.

So when my wife and I went back to the car, we talked about what happened. She told me that while I was away, the lady cashier told her "I bet you knew that there was a mistake on the price". My wife said that she didn't know but the lady cashier insisted on it. When I heard this, I told my wife that if I heard the lady cashier on the spot, I should have taken all the shoes and bought it all for $15.99 each and I'll just sell it on eBay.

I told my wife to call up the store, ask for the manager and file a complaint. She did and manager asked for what does she look like. Luckily, I was able to see her name tag and her name was Virma. After the call, my wife told me that the cashier was trying to hide her name tag when she was scanning our items.

I feel sorry for Kohl's to have hired an employee like her. I don't know what she was thinking why she would have acted up. Does she own the store and will lose a lot of money from that mistake? I guess not! Maybe she's having a bad day or something else. We wouldn't know and don't care.

If I remember correctly, Kohl's has a "Yes we can!" policy and the lady cashier should have just honored the price and let it go. The lady cashier probably slept during the customer service training. We have not gone back to that store yet, we don't know if she's still working there or not.